If you are not 100% satisfied with your purchase from PaylessClothes.com you can return your item(s) for a full refund within 365 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.
Make sure the merchandise is in its original packaging, (e.g., shoebox), and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
You may mail your return at any shipping location, but please do not drop your return off at a drop box. Also, tracking will ensure that your package can be found and provide proof of delivery in case of a dispute.
For the vast majority of returns, it takes about 12-21 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account. Click Here to learn more about our return policy.
VIP Members—WE’VE GOT GOOD NEWS! All VIP members enjoy rapid refunds on returns! From the first scan at the shipper—we’ll issue your refund, so you can skip the 12-21 Business Days.